Shipping & Returns

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SHIPPING

• We ship all orders within 2 business days. Delivery times do not count this processing time.
• Soap orders ship via USPS Priority Mail with Delivery Confirmation.
• Bulk orders ship FedEx Ground.
• Soap Making Kits and Supplies ship via FedEx Ground.
• Combination orders (soap and kits/supplies) ship FedEx Ground.
• We will ship via FedEx's expedited services upon request for an additional charge.

RETURNS / REFUNDS

To process a return or refund, please read the information below and contact us directly (888.728.7627).

SOAPS

• Items that arrive damaged are eligible for replacement.
• You may return undamaged soap bars, in their original packaging. The return ship date must be within 7 days after you receive them to qualify for a refund.

SOAP MAKING KITS & SUPPLIES

• We can ship soap making kits within the continental 48 states only.
• We cannot accept returns on soap making kits that have been opened.
• We do not accept returns on any materials whose seals have been broken.

GENERAL RETURNS / REFUNDS INFORMATION

• We cannot be responsible for returned products that do not reach us. If you have a return, we encourage you to use a standard carrier for shipment and to note the package tracking number.
• Refunds will be made for the original purchase price of the product. We cannot refund charges for the original shipping/handling or for the cost of shipping to return the product.
• To return a product for a refund, please include your name and address with the product, package it carefully, and ship to:
 
              Botanie Soap
              1510 Bulwer Street #B1
              Missoula, MT 59802